Member Essentials

Member Essentials 10/5/21

Notes from the CEO

Happy new Girl Scout Year!

It is so heartwarming to see the smiles from our Girl Scouts, volunteers, staff and families as everyone comes back together either in person or virtually for another great Girl Scout year. We have a lot of wonderful things in store for our girls in MY 2022.

Please read the updates below and please reach out to our staff team if you have any questions.

Thank you for all you do,


Council Updates

New Shop and Virtual Customer Care Hours
Starting yesterday, we are excited to have new expanded hours for our shops and Customer Care. You can check them out in the Retail/Customer Care section of this email or visit to learn more. Remember: always check our website for the most up-to-date hours and closing information.

Please note that when GSWNY shops are open in-person that currently our in-person services are limited to retail support. If you need help with other departments that is best through our Customer Care line or contacting the department directly through phone and email at this time.

Dedication in Memory of Judy Cranston at Camp Piperwood
Save the date—October 30

More details will be shared in the October 19 issue of Member Essentials

Get your gsZoom license today
Keeping your Girl Scouts inspired from home? We’ve got you and your virtual meetings covered! Zoom licenses are now available through the Girl Scout Shop. It’s never been easier to stay connected and keep the fun going with your troop, no matter where everyone is. ORDER TODAY >>>

Product Program

The Fall Product Program is happening now!
The Fall Product Program is officially open for participation! Girls can help earn startup funds for their troops while earning awesome rewards, like personalized patches! GET STARTED TODAY >>>

Troop leaders: Pre-Order your Gluten-Free Cookies today
Girl Scouts of Western New York will offer a gluten-free Girl Scout Cookie again this year. Troops must let us know of their intent to participate in advance of our normal ordering and selling period.

Pre-order is required by ABC Bakers due to the special requirements of gluten-free products. If your troop would like to order Gluten-Free Caramel Chocolate Chip cookies, please submit your order by October 22, 2021. Payment will be due in March at the same time as all other varieties. PRE-ORDER NOW >>>

Programs & Events

New! Back to Girl Scouts Patch Challenge
Fall is here! It is Back to School and Back to Girl Scouts time! Try these activities and when you have earned enough points you’ll have earned your GSWNY Back to Girl Scouts Challenge Patch. New and returning Girl Scouts welcome to participate. DOWNLOAD CHALLENGE >>>

Upcoming Programs

Virtual Insect Discovery Lab:
Eco Learner Edition
DaisyIn this virtual program, girls will explore the fantastic lives of beetles, millipedes, tarantulas, walking sticks, whip scorpions, and more!Register
Yoga-Ween Glow-in-the Dark PartyBrownie, Junior, CadetteLet’s flow and glow! Come dressed in your Halloween costume, if you’d like, and get ready for a BOO-tiful time practicing Halloween yoga poses.Register
Interested in scheduling your own yoga class? Check out this flyer to learn more and reserve your class with Kidding Around Yoga.

Program Partner: Buffalo Beauts
Visit and use the promo code GSWNY22! Stay tuned for more information regarding GSWNY Day on January 9, 2022. LEARN MORE>>>

Program on Demand: Marion Art Gallery
The gallery provides group tours of current exhibitions followed by an hour-long workshop that is sure to spark dialogue, inspire creative expression and stimulate active engagement! The programs last approximately 2 hours with tour-only options also available.

Our Programs on Demand (POD) provide additional Girl Scout experience opportunities for girls and troops throughout our nine counties. These businesses and organizations feature programs designed to appeal to a wide array of interests, including STEM, art, animals, and many more. Even better, you work directly with these collaborators to determine the specific program and date that fits your schedule. LEARN MORE >>>

Camp & Outdoors

Our GSWNY Ropes Courses are Now Open!
Do you like a challenge? Are you an adventurous person? Do you love the outdoors? Then you will love our rope challenge courses located at Camp Seven Hills and Camp Piperwood.

Starting this October troops and or families can now reserve and utilize our ropes challenge courses. Simply complete the GSWNY Ropes Course Challenge Application and submit it to Once received our ropes course coordinator will reach out to you to confirm details of your program selection.

Trained ropes course facilitators will guide you through our courses and all COVID safety guidelines/protocols will be followed. For additional questions on our ropes course programs, please reach out to Customer Care at


Cheddar Up for Troop Finances
Do you wish to offer a digital payment and tracking tool that will help your troop or service unit easily collect money online for Girl Scout activities and events? If the answer is yes, learn more about our partnership with Cheddar Up! Download this welcome letter to learn more about accepting payments online, collecting forms, setting up payments, and more!

Volunteer Spotlights – October 2021
Behind every girl is a caring adult who is passionate about seeing girls succeed. Every month, GSWNY will spotlight Girl Scout volunteers on our blog that have been nominated by their peers. Click here to see who is featured in October.  We want to celebrate the work of our amazing Girl Scout volunteers and we need your help! Complete this survey to nominate someone today.

Retail and Customer Care Support

Our customer care staff will be available virtually by phone at 1.888.837.6410 or via email at during the following schedule:

  • Monday 8:30-12:00 (closed 12-1) 1:00-4:30
  • Tuesday 8:30-12:00 (closed 12-2) 2:00-4:30
  • Wednesday 11:00-1:00 (closed 1-2) 2:00-4:30
  • Thursday 8:30-12:00 (closed 12-2) 2:00-4:30
  • Friday 8:30-12:00 (closed 12-1) 1:00-4:30

Buffalo, Jamestown, Lockport & Rochester Shop Hours:

  • Tuesday 9:00-4:30 Curbside Pickup & In-person Shopping
  • Wednesday 11:00-6:00 Curbside Pickup & In-person Shopping
  • Friday 9:00-4:30 Curbside Pickup & In-Person Shopping

To place a curbside pickup order, please email the shop location and a retail staff member will call you to confirm your order for payment and schedule your curbside pick-up date and time.

Buffalo & Rochester Saturday Shop Hours:

  • 1st/2nd Saturday 9:00-12:00 Curbside Pickup & In-person Shopping

Jamestown & Lockport Saturday Shop Hours on the following dates:

  • September 25, 9:00-12:00
  • December 4, 9:00-12:00
  • March 5, 9:00-12:00
  • June 4, 9:00-12:00


Free Girl Scout lawn signs now available! 
Show off your Girl Scout pride and help spread the word about our program with our FREE “Proud Girl Scout Family” lawn signs. Pick yours up at your local shop today. Hours can be found at

Questions? Please reach out to our Recruitment team at or 1-888-837-6410.

Get Connected to GSWNY

Catch up with past Member Essentials on our blog and make sure you join our Members Group on Facebook for the latest updates. 

If you have any questions, don’t hesitate to reach out to us at or 1-888-837-6410. In an emergency, please call 1-800-882-9268.

Renew | Girl Scouting at Home | Volunteer Resources | Work at GSWNY

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